FAQS

1. PRODUCT & PERFORMANCE

Q: How long does the Multi-functional Coating Renewal Agent last? A: Our advanced formula provides a high-gloss, protective shield that typically lasts 3-6 months, depending on weather conditions and how often the vehicle is washed.

Q: Can the Car Scratch Remover Wax fix deep scratches? A: Our repair wax is highly effective for surface-level swirls, oxidation, and clear-coat scratches. If the scratch is deep enough to see the bare metal or primer, professional bodywork may be required.

Q: Is the Magnetic Mini GPS Locator legal to use? A: Yes, provided it is used for legal tracking of your own assets (like your car or trailer). We strongly advise users to comply with local privacy laws and never track individuals without their explicit consent.

Q: Do I need a professional to install the LED Tailgate Lights? A: Not necessarily! Our LED light strips feature a plug-and-play design with a standard 4-pin connector. However, for a fully hidden wire look, some basic DIY knowledge or professional assistance is recommended.

2. SHIPPING & LOGISTICS

Q: Where is Refresh Trenda based? A: We are proudly based in Longmeadow, Massachusetts (01106). All orders are processed and shipped directly from our US facility.

Q: How long will it take to receive my auto essentials? A: Processing takes 1-2 business days. Standard shipping within the US typically takes 3-5 business days. East Coast customers often receive their orders even faster!

3. RETURNS & SAFETY

Q: What if the foam cleaner leaks during shipping? A: While we use leak-proof packaging, accidents can happen. If any liquid product arrives damaged, please contact care@refreshtrenda.com within 48 hours with a photo, and we will send a replacement immediately.

Q: Can I return a GPS locator after opening the box? A: We offer a 30-day return policy for items in their original, unused condition. For electronic devices, the unit must be reset and returned with all original accessories and packaging.